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An Error 9000 is a very general non-specific error that can be caused by a variety of conditions. For this reason it can be difficult to pin point the source of the problem. 

Often times it results from a missing or incorrectly registered file needed for the software. The first thing we suggest doing is uninstalling and reinstalling the software, ensuring that when you reinstall, no other programs are running (even in the background).

If after reinstalling you still have the error, go to our website and make sure you have the latest version of the software. this is because you may be experiencing a known issue that has already been fixed. You can find the version of the software you are running if you are using Remark Web Survey by clicking the Application Button (uppermost left side) then Web Survey Options, Resources and About Remark Web Survey in the software.  In Remark Classic OMR or Remark Office OMR, this information can be found by going to Help / About.

If you are still experiencing the error after completing the above steps, we ask that you write down the steps you were performing when the error occurred along with the exact error message in its entirety (you can also take a screen print of the error) and email it to us at: support@gravic.com, and we will attempt to diagnose the problem.