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Product Updates |
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Remark Self Help |
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Download the latest updates, maintenance releases, feature enhancements and bug fixes from Gravic. |
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Free Form Review Service |
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Form Design |
Take advantage of Gravic's Free Form Review Service before printing large quantities of forms or to see if your existing form(s) will work. Support staff can often find ways to increase form accuracy and diffuse potential problems during the design process. |
Learn how to optimize your form for use within Remark Office OMR. |
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Webinar Series |
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One-on-One Online Training |
Interested in learning more about how specific features of our software work? Find out more through our Webinar Series. |
Do you need customized assistance beyond the scope of normal technical support? Learn more about our One-on-One Training program. |
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Scanner Information |
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Register Your Software |
Download the latest drivers for your scanner from your scanner manufacturer's website. Need help in choosing a scanner? |
Click here to register your software. |
Contacting Support
The Gravic technical support team provides product support to customers who have purchased a support package. Technical support is available from 9 a.m. to 6 p.m. EST/EDT, Monday - Friday via: web, phone, fax, and email. Contact technical support by:
- Web: Support Request
- Email: Support (*please include the software serial number in your correspondence)
- Phone: +1.610.647.8595
- Fax: +1.610+647.8771
Please be ready to provide the following information when contacting support:
- The serial number of your software (look under Help|About in the software).
- The version number (look under Help|About in the software).
- The type, model, and configuration of your computer and scanner.
- The steps required to reproduce the problem.
Can we make your job easier? What would you like to see in our software? Click here to tell us.
