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Remark Office Support |
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Remark Web Survey Support |
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Get the latest support information about Remark Office OMR. |
Get the latest support information about Remark Web Survey. |
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Remark Classic Support |
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Product Updates |
Get the latest support information about Remark Classic OMR. |
Download the latest updates, maintenance releases, feature enhancements and bug fixes from Gravic. |
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Self Help |
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One-on-One Online Training |
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Do you need customized assistance beyond the scope of normal technical support? Learn more about our One-on-One Training program. |
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Register Your Software |
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Support Policy |
Click here to register your software. |
Every software purchase includes 30 days of free technical support. To extend this support, technical support agreements can be purchased on an annual basis. Click here to view the complete support policy. |
Contacting Support
The Remark Products Group technical support team provides product support to customers who have purchased a support package. Technical support is available from 9 a.m. to 6 p.m. EST/EDT, via: web, phone, fax, and email. Contact technical support by:
- Email: Support (*please include the software serial number in your correspondence)
- Phone: +1.610.647.8595
- Fax: +1.610.647.8771
Please have the following information ready before contacting support:
- The serial number of your software (look under Help|About in the software for your serial number),
- The version number of your software,
- The type, model and configuration of your computer,
- Scanner or web server model/type (depending on the nature of the problem),
- The steps required to reproduce the problem.
Can we make your job easier? What would you like to see in our software? Click here to tell us.
