Remark Software Support

Monthly Support
Webinar Series
To learn about the next support webinar, click hereMonthly Support Webinar Series

Product Updates

Product Updates

 Remark Knowledgebase

Remark Knowledgebase

Download the latest updates, maintenance releases, feature enhancements and bug fixes from Gravic.

Answers to common questions.
Remark Training

Training

 Support Policy

Support Policy
Learn about:
  • The Webinar Series
  • One-on-One Online Training
  • Free Training Modules
    		•

    Every software purchase includes 30 days of free technical support. To extend this support, technical support agreements can be purchased on an annual basis. Click here to view the complete support policy.

    Remark Office OMR - Support

    Remark Knowledgebase

    Free Form Review Service

    		 Remark Knowledgebase

    Form Design

    		 Remark Knowledgebase

    Scanners

    Take advantage of Gravic's Free Form Review Service before printing large quantities of forms or to see if your existing form(s) will work. Support staff can often find ways to increase form accuracy and diffuse potential problems during the design process.

    Learn how to optimize your form for use within Remark Office OMR.

    		 Learn about:
  • General Scanner Information
  • Help Choosing a Scanner
  • Scanner Manufactures
    		•

    Contacting Support

    The Remark Products Group technical support team provides product support to customers who have purchased a support package. Technical support is available from 9 a.m. to 6 p.m. EST/EDT, Monday thru Friday, via: web, phone, fax, and email. Contact technical support by:

    • Email: Support (*please include the software serial number in your correspondence)
    • Phone: +1.610.647.8595
    • Fax: +1.610.647.8771

    Please have the following information ready before contacting support:

    • The serial number of your software (look under Help|About in the software for your serial number),
    • The version number of your software,
    • The type, model and configuration of your computer,
    • Scanner or web server model/type (depending on the nature of the problem),
    • The steps required to reproduce the problem.

    Can we make your job easier? What would you like to see in our software? Click here to tell us.