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Product Updates |
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Remark Self Help |
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Download the latest updates, maintenance releases, feature enhancements and bug fixes from Gravic. |
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Webinar Series |
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One-on-One Online Training |
Interested in learning more about how specific features of our software work? Find out more through our Webinar Series. |
Do you need customized assistance beyond the scope of normal technical support? Learn more about our One-on-One Training program. |
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Live Sample Forms |
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Register Your Software |
Checkout live online sample forms were created in Remark Web Survey to see how these surveys look and funtion when they are live. |
Click here to register your software. |
Contacting Remark Software Support
The Gravic technical support team provides product support to customers who have purchased a support package. Technical support is available from 9 a.m. to 6 p.m. EST/EDT, via: web, phone, fax, and email.
Contact Technical Support by:
- Web: Support Request
- Email: Remark Software Support (*please include the software serial number in your correspondence)
- Phone: +1.610.647.8595
- Fax: +1.610.647.8771
The use of Remark Web Survey does require you to have some knowledge of your web server or access to a qualified web administrator. Gravic Support will do our best to troubleshoot your problems, but we do need information about your web server to help us resolve problems. Please note that there is a test script called rwstest4.pl in the Scripts folder of the Remark Web Survey directory on your computer. When executed on your web server, this script can provide Remark Support with much of the information we might need about your web server. Please be prepared to run this script when contacting technical support.
Please be ready to provide the following information when contacting support:
- The serial number of your software.
- The version number.
- The type, model and configuration of your computer and web server.
- The steps required to reproduce the problem.
Can we make your job easier? What would you like to see in our software? Click here to tell us.
